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Welcome to East Bay Paratransit
East Bay Paratransit is a public transit service for people who are unable to use regular buses or trains, like those operated by AC Transit and BART, because of a disability or a health-related condition. East Bay Paratransit transports riders from their origin to their destination in vans equipped with a wheelchair lift. East Bay Paratransit was established by AC Transit and BART to meet requirements of the Americans with Disabilities Act (ADA).
Contact Information
Phone Numbers:
Main Phone Number (510) 287-5000
Toll Free 1-800-555-8085Fax (510) 287-5069
Alternative Formats
Information found on this website can be provided in an alternative format upon request. Please contact Customer Service at 510-287-5000 to speak to a representative or email the Quality Assurance Manager Jasher Nowland at Jasher.Nowland@transdev.com. East Bay Paratransit will do its best to provide the requested alternative format within a reasonable time.
Rider Informational Documents:
East Bay Paratransit Riders Guide
- English: Riders Guide
- Español: Guía de Pasajeros
- 中文：车手指南
All About East Bay Paratransit
- English: All About East Bay Paratransit
- Español: Todo sobre el paratránsito de East Bay
- 中文：关于东湾公交的一切
- English: Standing Orders
- Español: Subscripciones
- 中文：常规订单
- English: Tips for Dialysis Riders
- Español: Jinetes de diálisis
- 中文：透析车手
East Bay Paratransit Access Committee is calling for interested candidates to apply! To learn more, please visit the Rider Advisory page.
The East Bay Paratransit Contactless Payment App is out now!
COVID-19 Updates
Responding to COVID-19 Concerns
Passenger Face Covering Updates!
Service Hours
Service is provided during the hours of AC Transit’s bus and BART’s rail operations. Service is limited to areas within ¾ mile of an operating bus route or BART station. Call (510) 287-5000 for information about specific times and locations.Office Hours
| Administration |
M-F, 8 AM to 5 PM (phone only!) |
| Ticket Sales |
M-F, 8 AM to 5 PM (online & phone only!) |
| Cancellations | 24 hours |
| Complaints | 24 hours |
| Customer Service Center |
Every day, 4 AM to 1 AM (phone only!) |
| Eligibility Certification |
M-F, 8 AM to 5 PM (phone only!) |
| General Information |
Every day, 4 AM to 1 AM (phone only!) |
| Reservations |
Every day, 8 AM to 5 PM (phone only!) |